We are pleased to offer our returns policy in addition to your statutory rights.
We will be happy to refund your purchase. All we ask is that you return your purchase together with your order summary within 28 days, either in-store or by post.
We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery.
Refunds will be made using the original payment method except for orders purchased online via PayPal which, at this time, cannot be returned to stores for a refund and can only be returned by post.
Depending on how fast your postman is, it can take up to 10 days for your returned parcel to reach us. Once we have received your parcel we will refund your order as quickly as we can. Payment will be refunded within 14 days, of satisfactory receipt of your returned items . (Please note that refund times are dictated by your card issuer and are outside our control)
For items purchased in multi buy offers such as 3 for 2, buy one get one 50% off, etc, you must return all items purchased under the offer for a full refund as we will not refund on part purchase.
In interests of hygiene and for your protection we do not accept returns of, or refunds on, jewellery sets containing earrings or real body jewellery.
- You will need to pay for the postage. We will refund postage cost if we have made an error in our despatch or if the item is faulty, unless you have decided to keep part of the received order. We will not refund charges incurred by you from private carriers.
Postal returns can take up to 10 days to reach us but once we’ve got it, we promise to process your order within 24 hours.
We will refund your payment within 30 days.
Unfortunately, deliveries made abroad (out of the United Kingdom) can’t be refunded.
Please note we do not offer an exchange service by post.
In interests of hygiene and for your protection we do not accept returns of, or refunds on, jewellery sets containing earrings or real body jewellery. If you require advice on returning by post please contact us on email@example.com
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