Terms and Conditions of Sale and Use of this website.



These terms and conditions relate to the purchase and supply of products from our website (www.itrendy.co.uk) to you, our customer. Itrendy Ltd is a limited company registered in England and Wales under company number and whose registered office is 3 Fawn Road, Chigwell, IG7 4HG. When you purchase an item or items from us, you will agree to these terms and conditions and they will represent an agreement between us (Itrendy Limited) and you, the customer.  

The terms & conditions contain the following sections:

  • Information about the Website and the Goods
  • Buying Goods
  • Purchase
  • Pricing
  • Promotions
  • Delivery
  • Direct Delivery Items
  • Returning Goods/Refunds
  • Cancellations
  • User Comments/Reviews/Postings
  • Mobile
  • General terms relating to our relationship with you
  • Notices and disclaimers
  • WEEE
  • Itrendy Public Liability Insurers


We may update our terms and conditions from time to time, so it is important that you check the terms and conditions as stated on the website before each purchase made. If you have any questions about the terms and conditions, the Goods or the Website please contact us at info@itrendy.co.uk.

Information about the Website and the Goods


We will do our utmost to ensure that the website that the information that it contains relating to products is error-free and up-to-date. If any errors do arise, we will do our best to correct them as quickly as possible and minimize their impact on your order. As a result, we will not be liable to you for any error on the website.  


Because your orders will be made via the website and not in an actual physical store, you should bear in mind that:

  • The colours which are shown for the Goods on the Website will depend on many factors – including your computer/device’s display settings;
  • All sizes and measurements are approximate;
  • All Goods are subject to availability – we may not be able to supply your order;  
  • For obvious reasons,  delivery estimates given on the Website or by email are estimates only;  

You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

Buying Goods

This section sets out some terms which apply to your purchase of goods from us through the Website.


You make an offer to purchase a product from us (your “Order”) by completing the staged process on the Website as set out below:

  • Adding product to your shopping basket  
  • Checkout step 1 – login details  
  • Checkout step 2 – address details  
  • Checkout step 3 – payment details, and
  • Confirmation of order


When you make an order on the website, it constitutes an offer to purchase goods. Once payment has been processed the offer to purchase becomes accepted by us, Itrendy Limited, and then we will dispatch the goods, as well as send an e-mail confirming dispatch.  



  • UK – All prices and charges are shown in UK pounds sterling (£)
  • All price updates will be shown on the website.

Delivery charges may apply and these will be displayed in the order process.


UK Standard Delivery

At present we are only shipping to addresses in the UK. Once your goods have been dispatched, it will then not be possible to cancel the order. However, goods may be returned. Please refer to our returns policy for more information on that.

We aim to deliver all mainland UK standard delivery orders within 3 to 4 working days.

EU / International delivery

We aim to deliver within the lead times specified for your country, however please allow for the correct amount of working days for the delivery to arrive.

During busy periods (including Cyber weekend and Christmas) deliveries may take a little longer.

ALL mainland UK deliveries will be made between 07:00 and 21:00 Monday-Saturday (excluding Sundays and Bank Holidays)

We are unable to deliver on Bank Holidays – so please allow an extra working day for orders sent by Standard Delivery during UK Bank Holidays.

  • Our standard delivery service is UK wide with the exception of those addresses listed under the Delivery information page on the website.
  • Deliveries to The Scottish Highlands, Scottish Islands, the Isle of Wight, Isle of Man and Northern Ireland may take up to two working days longer.

We also deliver to the Channel Islands; please see Delivery information for lead times.

International Delivery Services

Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside the UK may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are your responsibility and must be paid by the recipient. Unfortunately we have no control over these charges and cannot tell you what the cost would be as customs policies and import duties vary from country to country.

In addition some countries have import restrictions on certain products or materials. You are responsible for determining whether there are any restrictions on delivery of our products to your selected destination. You can contact your local customs office for assistance regarding these matters.

Delivery may be delayed by local customs because of this but unfortunately this is out of our control.

To see a list of countries that we deliver to and the service(s) we provide please see our Delivery page.

Lost Parcels


If your goods have not arrived within 10 days, we will investigate what has happened. If your goods have not arrived within the expected time as detailed during the ordering process and in your confirmation e-mail, please do notify us by e-mail so we can start our investigation earlier. Where we have confirmation that goods were delivered to the address as entered by you in your order we will not be liable for apparently non-delivered goods. As such, it is therefore very important that you take care to enter your delivery address carefully. You are also responsible for determining if there are any local factors that may affect correct and timely delivery. If these factor(s) are found to be related to non-delivery, again, we are not liable under those circumstances. Where we consider that we or our shipping partner is liable for non-delivery, we will do our utmost to reach a mutually satisfactory agreement with you regarding a solution.

Returning Goods



Under the Consumer Protection Regulations 2013 you have the right to cancel your order within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, pierced earrings. You must inform us of your wish to cancel in writing either by letter or email within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and may inspect and assess them, but not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you. So please look closely at the items you return to us. If you return or attempt to return substitute or alternative items you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of not less than £10 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds etc.

For full details of your rights under the Regulations, please contact your Citizens Advice Bureau or a Solicitor.


General terms relating to our relationship with you

This section sets out some general terms that govern our relationship with you and purchases by you.

We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address. These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.

Itrendy reserves the right to terminate your access to and use of the Site and any of its features in its sole discretion, without notice and liability, including, without limitation, if Itrendy believes your conduct fails to conform to these Terms or any Additional Terms.  

Itrendy also reserves the exclusive right to modify, withdraw, suspend or discontinue, temporarily or permanently, at any time and from time to time, any materials, information or content available on the Site, without limitation, in whole or in part, including the cessation of all activities associated with the Site, with or without notice. You agree that Itrendy will not be liable to you or to any third party for any modification, suspension or discontinuance of the Site or any part thereof.

Notices and disclaimers

These notices and disclaimers govern your use or our website, www.itrendy.co.uk

We do our best to ensure that the information on the website is accurate and helpful at all times. However, we cannot ultimately warrant the accuracy of any information and cannot be held liable for any use or reliance you may make of it or put on it except as specifically agreed with us in any further agreement we may make with you in writing.

We do our best to ensure that the website operates properly at all times, but we make no warranties as to the availability or accessibility of the website, and (save as otherwise set out in these notices and disclaimers) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.

Any link (be it a hypertext link or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links with the website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.

We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury.

Nothing in the above exclusions affects your statutory rights as a consumer.

All Intellectual Property Rights and goodwill in or relating to the contents of the website belong to either us or to our suppliers. In particular, the trade marks displayed are registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppel, personal bar, or otherwise, any licence or right to use any of the trade marks without our permission. However, copying and printing of those web pages which contain the trade marks is permitted within the scope of the licence contained at below.

You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non commercial use.

You may not reproduce part or all of the contents of the website in any form unless it is for personal, non commercial use.

You may not copy or otherwise incorporate into or store in any other website, electronic retrieval system, publication or other work any of the content of the website in any form (whether hard copy, electronic or other). You may not frame or link to the website or any part of it without our express permission.

The formation, existence, construction, performance, validity and all aspects whatsoever of these terms and conditions, or of any term of these terms and conditions, will be governed by the law of England and Wales. The English and Welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website. This does not prevent residents of Northern Ireland, Scotland or Europe from starting proceedings in their local courts.  

Nothing under these terms and conditions affects your statutory rights.